As soon as you open the door to Modena Sport Toulouse, you are greeted by an atmosphere of elegance and passion. With a frank smile and a warm handshake: Olivier Cathala, Customer Service Advisor, embodies the privileged point of contact between owners and Ferrari After-Sales Service. For him, each client is a guest in a unique journey: that of the Italian-style car dream. And in his eyes still shines this same spark born one day, when he first saw a Ferrari F40. This mythical model has remained engraved in his heart... and destiny has added a magical detail: today, the same F40 is maintained in the workshops of Modena Sport. For Olivier, it is much more than a car: it is a symbol of timeless passion;
Accompanied by a dedicated team, trained directly in Maranello, Olivier combines technical expertise and human attention. His role? Much more than coordinating maintenance and repairs:
" Taking care of a Ferrari is also taking care of the relationship with its owner. "
Behind every diagnosis and advice, there is a will: to offer both mechanical performance and human proximity. Because at the Ferrari customer service, each vehicle is unique... just like the person who drives it.
The after-sales service of Modena Sport Toulouse clearly distinguishes itself from a competitor by three key assets:
- The official Ferrari tools, identical to those of the Maranello factory.
- Technicians certified and trained by Ferrari in Italy.
- An experience of more than two decades in the maintenance, revision and restoration of Ferrari models.
For Olivier, the 3 major challenges of the Ferrari After-Sales Service come down to maintaining the quality of the brand image, maintaining a solid relationship with customers even after purchase and personalized advice and support on a daily basis. Among the challenges: the supply for rare parts. Some old Ferraris require extensive research or even custom remanufacturing - a mission that Modena Sport takes up with passion.
The Ferrari warranty is not a mere formality: it is a promise for performance and peace of mind. Ferrari warranty extensions extend this protection beyond the first years, with a global support network and interventions performed only by authorized experts. Olivier knows the importance of this safety: certain interventions, such as the famous replacement of the front axle transmission on a Ferrari FF, can represent a significant cost... unless the vehicle is covered by a warranty or an extension program.
Meeting Olivier means getting in touch with an expert who knows how to translate technical language into simple and clear recommendations. With him, each interaction becomes an opportunity to learn more about Ferrari maintenance, warranty programs or advice to optimize the longevity of these exceptional cars.
In the voice of Olivier Cathala, we hear both the echo of the workshops at Maranello and the sincerity of a passionate professional. Its goal is to ensure that each owner keeps the pleasure of driving their Ferrari intact, year after year.
At Modena Sport Toulouse, between exclusive know-how, cutting-edge technology and sense of service, everything is done to ensure that the dream continues...